store FAQ'S

Orders must be placed before 14:00 to be dispatched on the same day. Tracked delivery aims to deliver the next working day.

All orders are shipped via tracked and signed for service. Free shipping for UK customers for orders over £50. All International orders outside of the UK are charged at £9.95. 

Yes, this will be sent to the email address provided once the payment is made.

All jewellery items are packaged in a luxury, secure, high quality branded box to ensure safe delivery.

We accept secure online payments, including Apple and Google pay. International clients can also pay via our secure online payments.

Yes, Su offers a mobile service and she will travel to you on the day of your booking whether it’s to your home or venue. The only time you will have the option to come see Su at her location is when you book at bridal trial appointment with her.

Su gets booked up very quickly and this can be as far as 18 months ahead of wedding dates. We would recommend that you book as early as possible after securing your wedding date.

We ask all brides to wash their hair the day before the event and do not apply any hair products and let it air dry or blow-dry. Blow drying your hair beforehand is highly advisable if your hair is very curly and frizzy. Please note that we do NOT offer blow-dry service and only style dry hair. If you do need to wash your hair on the day, please ensure it is bone dry before the booking.

As Su is highly experienced and she has been in the wedding business for over 11 years, most of our brides do not feel the need to book a trial. Plus, Su offers an option of free of charge phone/video consultation for brides so they can discuss their looks and requirements with her before the big day. However, if a bride feels the need to get a trial done then that can be arranged at an additional cost. All trial appointments are pre-booked. We request brides to bring their outfit picture with them and also any images of hair and makeup looks that they like to their trial appointment. Please allow two hours for the trial appointment as this will allow plenty of time for a consultation and hair/makeup application, and any ‘tweaking’ if needs be, such as changing lip colour or adding more blusher etc. Once the look is agreed upon, we will take photos, make notes of your hair and makeup so we can easily re-create your look on the day.

Yes, Su provides a fully comprehensive service to the brides which includes Hair, Makeup, Dressing, Jewellery Setting and Dupatta/Scarf Draping. Su is also well versed in Saree draping but this needs to be addressed prior to the appointment.

We recommend that you get in touch with us ASAP and we will check to see if your date is free. Sometimes we do have late bookings available at short notice.

Please get in touch with us via email, social media or filling out the contact form on our Contact page. You will need to provide us with your event date, time to be ready for and the location where you need to get ready. We will then check availability of your date. If the date is available, we will send you the full quote and other details of the event package. Once you confirm you wish to proceed with the booking, we then send you a booking invoice deposit payment via bank transfer along with our terms and conditions. As soon as we receive the deposit payment, we will confirm your booking and the date will no longer be available for another client.

Our makeup kit contains a wide variety of luxury and high-end products which we have selected over the years based on their longevity, flawless coverage and photographic qualities. Our makeup kit contains the following products amongst others:

• Charlotte Tilbury
• Huda Beauty
• Chanel
• NARS
• MAC
• Laura Mercier
• Anastasia Beverly Hills
• Urban Decay

Our kit also contains High Definition products to help create a ‘soft focus’ effect on the skin to help disguise fine lines and imperfections resulting in a radiant complexion so ensuring that makeup application is camera ready.

The majority of our makeup products are high-end hypoallergenic and are compatible with most skin types. However, if you have a very sensitive skin or a particular condition, then we highly advise you to provide us with some of your products (such as moisturiser, primer and foundation) that you have tried and tested and work well for you.

For destination weddings, in addition to our standard fees, clients will need to pay for direct flights, airport transfers and accommodation with all meals. Please get in touch to enquire about our fees.